Our support team is here to help with account setup, technical issues, billing, and anything else you need. We aim to respond to every enquiry within one business day.
Email Support
Send your question with your account email and a description of the issue. Include screenshots for technical bugs.
support@aihire.io →
Enterprise Support
Enterprise customers get a dedicated Customer Success Manager and priority response queue. 4-hour first response guaranteed.
enterprise@aihire.io →
Response Time SLAs
Plan
First Response
Resolution
Starter
2 business days
5 business days
Growth
1 business day
3 business days
Enterprise
PRIORITY
4 hours
1 business day
Common Topics
Account & Billing
→ Change subscription plan
→ Update payment details
→ Download invoices
→ Manage team members
Technical Issues
→ Session not loading
→ Invite emails not arriving
→ AI scoring delays
→ ATS integration
Platform Usage
→ Create job postings
→ Custom question banks
→ Export candidate reports
→ Proctoring settings
Many questions are answered instantly in our Help Center → — check there before submitting a ticket.